Last Updated: January 1, 2025

Thank you for shopping with Untangled Kafe. We value your satisfaction and are committed to providing high-quality products and service. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible products within 30 days of the original purchase date. To qualify for a return:

•The item must have been purchased directly from[UNTANGLED KAFE]•The product must be unopened, unused, and in its original packaging•Proof of purchase (order confirmation or receipt) must be provided

Please contact us before returning a product so we can issue return authorization and provide instructions.

Contact Us:

•Email:[your email address]

•Phone:[your phone number]

Return Address

[Your Store Name]
[Your Return Shipping Address]
[City, State, ZIP]

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–7 business days.

Please note:

•Shipping costs are non-refundable, unless the return is due to our error (e.g., damaged, defective, or incorrect items).•Refunds are only issued for regular-priced items.Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us to begin the process.

Damaged or Defective Products

If you received a damaged or defective item:

1.Contact us within 3 days of delivery

2.Provide your order number and a clear photo of the damaged item and packaging3.We will arrange for a replacement or issue a refund

Non-Returnable Items

For safety and compliance reasons, we cannot accept returns on:

•Opened or used consumable products (e.g., gummies, tinctures, kratom, kava)•Gift cards•Final sale items

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item, damaged goods). We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns.

Questions?

If you have any questions about our return and refund process, please don’t hesitate to reach out:

Email: [your email address]
Phone: [your phone number]